ObmenoFF, the multi-currency exchange service available at obmenoff.cc (the “Service”), provides services on the terms of this document (the “Agreement” or “Offer”). The Agreement is a formal public offer addressed to any person who accesses the Service’s functionality (a “User”). It sets out the procedure for entering into a contract for the provision of services between the Service and the User. Before using the services, the User must review all provisions of the Agreement. Access to the services is conditional on acceptance of the Agreement in full. The current version of the Agreement is publicly available on the Service’s website at obmenoff.cc.
1. General provisions
1.1. The Agreement sets out how the Service provides its services and defines the rights, obligations and liability of the parties. Carrying out a transaction, registering or otherwise using the Service’s functionality constitutes the User’s full and unconditional acceptance of the Agreement.
1.2. Access to the Service’s functionality is conditional on the User’s full and unconditional acceptance of all provisions of the Agreement.
1.3. The ObmenoFF Service is neither a bank, a payment system nor an electronic money operator. The Service provides services solely within the limits prescribed by applicable law.
1.4. If the User disagrees with any term of the Offer, the User must immediately cease using the Service. By continuing to use the Service after reviewing the Agreement, the User accepts its terms fully and unconditionally.
1.5. The website obmenoff.cc provides the technical means to exchange, buy, sell and transfer Digital Assets, fiat currencies, cash and non-cash funds. By creating an Exchange Order, the User confirms full and unconditional acceptance of the terms of the Offer and the Service’s rules.
1.6. The Service is neither a financial institution, a bank, an electronic money operator, a payment agent nor an issuer of electronic currency. The Service provides the software and technical infrastructure needed to execute transactions according to the parameters specified by the User in the Exchange Order.
1.7. The Service provides services on condition that the User has duly completed the Exchange Order, supplied accurate information and complies with this Agreement and the rules published on the website.
1.8. The User assumes all risks associated with carrying out transactions through the Service. The Service is not liable for any losses incurred by the User as a result of exchange rate changes, technical failures or other circumstances associated with use of the Service’s functionality.
1.9. The use of cryptocurrency addresses directly or indirectly associated with high-risk or illegitimate sources is prohibited.
2. Terms and definitions
2.1. Service means the website obmenoff.cc, through which Users obtain online currency exchange services.
2.2. User means any person who uses the services provided by the Service.
2.3. Digital Asset means cryptocurrencies, tokens and/or other units of account used in electronic settlement systems. Rights to them arise from transactions carried out through the Service, including exchanges, purchases, sales and transfers.
2.4. Payment System means a software and hardware product developed by a third party to record monetary obligations and facilitate settlements between Users.
2.5. Payment (Transaction) means a transfer of electronic or other currency from a payer to a recipient.
2.6. Payment System Customer means a person who has entered into an agreement with a Payment System to acquire proprietary rights to assert claims against it. These rights are expressed in the units of account adopted by the relevant Payment System.
2.7. Services means deposits and withdrawals of electronic currencies through payment systems and other services described on the website obmenoff.cc.
2.8. Exchange Order means a formal communication from the User to the Service expressing the User’s intention to use one of the Digital Asset exchange services. To place an Exchange Order, the User completes an electronic form on the website and provides all required information. By submitting the Exchange Order, the User confirms acceptance of the Agreement and the Service’s current rules.
2.9. Refund means the procedure for returning Digital Assets or funds to the User upon cancellation of a transaction, in the event of an erroneous payment or on other grounds provided for by the Service’s rules.
3. Eligibility to use the Service
3.1. Only natural persons of legal age with full legal capacity who are not subject to restrictions under the laws of their jurisdiction may use the Service.
3.2. Use of the Service from territories subject to international sanctions or restrictions is prohibited. This prohibition also applies to persons whose use of the Service would contravene local law.
List of prohibited countries
- Russia
- Belarus
- Crimea
- the so-called self-proclaimed “DPR” and “LPR”
- Afghanistan
- Burundi
- Vanuatu
- Venezuela
- Guyana
- Democratic Republic of the Congo
- Zimbabwe
- Iraq
- Yemen
- Iran
- North Korea (DPRK)
- Côte d’Ivoire
- Laos
- Liberia
- Lebanon
- Libya
- Burma (Myanmar)
- Papua New Guinea
- Syria
- Somalia
- Sudan
- Sierra Leone
- United States of America
- Uganda
- Central African Republic
- South Sudan
- Abkhazia
- Nagorno-Karabakh Republic
- Pridnestrovian Moldavian Republic
- Turkish Republic of Northern Cyprus
- South Ossetia
3.3. If the Service detects a breach of the Agreement or indications of suspicious activity, it may refuse service, suspend execution of the Exchange Order or block access to the Service.
3.4. The laws of the countries in which the Service and the User are registered or located, and the User’s contractual relationships with any Payment System or Systems, remain in effect. If applicable law or other arrangements deprive the User of the right to use the Service’s services, such use is prohibited under this Agreement and is deemed unlawful.
3.5. The Service guarantees the confidentiality of information concerning the User and the User’s transactions. The Service may disclose such information only on lawful grounds and upon request from authorised government authorities, officials or representatives of Payment Systems.
4. Terms of use of the Service
4.1. The Service’s services are available to all Users. The Service does not verify whether the User holds Digital Assets or funds legitimately and lawfully, and does not monitor the User’s transactions in Payment Systems.
4.2. Only the relevant Payment System or financial institution is responsible for funds entrusted to it by the User. The Service is not a party to any agreement between the User and a Payment System and/or financial institution. Under no circumstances is the Service liable for the User’s unlawful or improper use of the Payment System’s facilities or any abuse of its functionality. The parties’ respective rights and obligations are governed by the contracts the User enters into directly with the Payment System and/or financial institution, without the Service’s involvement.
4.3. Digital Asset deposits and withdrawals and other transactions offered to the User by the Service are final once completed. A transaction is deemed complete when the User receives the funds due under the terms previously accepted in the Exchange Order. From that point, the User may no longer cancel the transaction.
4.4. The Service may suspend or cancel a transaction in progress if the competent authorities report that the User unlawfully holds Digital Assets or funds, or provide other information that precludes the provision of services to the User.
4.5. If the User breaches the exchange terms or any provision of the Agreement, the Service may suspend execution of the Exchange Order for 48 (forty-eight) working hours pending completion of the User’s full identification or cancel its execution. When refunding funds in this case, the Service deducts a fee of up to 5% (five per cent), capped at the equivalent of 100 (one hundred) US dollars. If the User refuses to undergo AML/KYC verification, the funds are refunded within 10 (ten) days, provided the User has not breached the Agreement or applicable law.
4.6. The Service may cancel a transaction in progress and return the electronic currency and/or funds deposited by the User without disclosing its reasons.
5. Rights and obligations of the User
5.1. Rights and obligations of the User
5.1.1. The User must provide accurate, current and complete information in the Exchange Order and promptly update it when it changes.
5.1.2. The User may use the Service solely for lawful purposes. The User is fully responsible for actions carried out using the User’s information and account details, including transactions involving Digital Assets.
5.1.3. Before confirming a transaction, the User must independently verify the account details, amount and exchange direction. The Service is not liable for errors made by the User.
5.1.4. The User may contact customer support for clarification regarding an exchange or the status of a transaction.
5.1.5. The User must follow the Service’s instructions for the specific transaction, as communicated through the website, in correspondence or in notifications.
5.1.6. The User confirms that the User has all rights and authority required to dispose of the Digital Assets or funds used in the exchange transaction.
6. Rights and obligations of the Service
6.1. The Service undertakes to carry out exchanges on the terms published on the website, provided the User has duly completed all required steps.
6.2. The Service may request additional information or documents where necessary for security, to comply with AML/KYC requirements or where indications of suspicious activity are detected, such as deposit structuring identified by a liquidity provider. To identify the User, the Service may request the information and documents listed below.
Contact information
- Messaging app username (Telegram).
- Telephone number.
- Email address.
Identity documents
- Domestic and/or international passport.
- Identity document or ID card.
- Driving licence.
Proof of residential or registered address
- Copy of a utility bill.
- Copy of a telephone bill.
- Copy of an electricity bill.
- Bank statement.
The Service may request additional information where necessary.
6.3. The Service may suspend, reject or cancel a transaction on any of the following grounds.
- Indications of fraudulent or suspicious activity have been identified.
- The information provided contains inaccuracies or errors.
- Additional review of the transaction is required under applicable law.
- The Service’s internal policy or applicable law has been breached.
6.4. The Service must keep the User’s data confidential, except as provided by law or AML/KYC rules.
6.5. The Service may change exchange rates, fees, limits, terms of use and other operating parameters by posting updates on the website. Changes take effect upon publication. Prior notice to the User is not required.
6.6. The Service is not liable for delays caused by third-party systems, including banks, blockchain networks, payment gateways and payment processors, or by network congestion or technical failures on the part of third parties.
6.7. The Service may temporarily restrict access to individual features or the entire website to perform maintenance, carry out upgrades or enhance security. The Service informs Users of scheduled work on the website in an accessible format.
6.8. The Service undertakes to ensure the proper quality and legitimacy of assets transferred to customers, irrespective of the exchange direction or method of transfer.
6.9. If the customer has duly complied with the exchange terms, the Service must compensate the customer for documented direct losses caused directly by the characteristics or parameters of a banking, cryptocurrency or other transaction that the Service carried out in executing the customer’s Exchange Order. Such causes include, in particular, AML flagging, the sender being deemed unreliable and an insufficient network fee. Losses caused by changes in asset exchange rates, the customer’s investment decisions or actions after receipt of the funds, or other circumstances unrelated to the characteristics of the transaction itself are not compensable.
6.10. If the User does not request a Refund from the Service for more than 6 (six) months in respect of funds blocked following third-party AML checks, the Service may determine the form of Refund at its discretion. This applies in particular to AML checks by centralised exchanges whose wallets are used to execute the Exchange Order. The Service may issue the Refund in USDT or another token at the exchange rate on the date the Exchange Order was placed or on the date of the Refund.
7. Liability of the parties
7.1. Liability of the Service
7.1.1. The Service is responsible for properly carrying out transactions in accordance with the Exchange Order parameters and the Agreement, provided the User has supplied accurate information and complied with all of the Service’s requirements.
7.1.2. The Service is not liable for User losses arising from any of the following.
- Incorrect details provided by the User.
- An error in the transfer amount.
- Improper or late performance of the User’s obligations.
- Use of outdated information.
- Actions of third parties, including payment systems, banks, cryptocurrency networks and third-party services.
7.1.3. The Service is not liable for delays or inability to execute transactions for any of the following reasons.
- Technical failures in blockchain networks, settlement systems, banks or third-party services.
- The need to undergo verification as required by law or to review a transaction for security purposes.
- Actions of intermediaries involved in executing the Exchange Order, including payment systems, banks and exchanges.
- Blocking of the transaction or wallet by a centralised cryptocurrency exchange whose wallets are used to execute the Exchange Order.
7.1.4. The Service provides its services on an “as is” basis without additional warranties, including warranties regarding exchange rate stability, Exchange Order processing times or the availability of specific exchange directions.
7.2. Liability of the User
7.2.1. The User is responsible for the accuracy of the information supplied and the correctness of the details, amount and purpose of payment. The User is also responsible for compliance with the Agreement and applicable law.
7.2.2. Where the User’s actions show indications of fraud, use of forged documents, money laundering or circumvention of the Service’s rules, the User alone is liable for those actions. The Service may disclose the relevant data to the competent authorities.
7.2.3. The User undertakes to compensate the Service in full for losses caused by the User’s actions, including breach of the terms of the Offer, provision of inaccurate information or attempts to interfere with the operation of the platform.
8. Cost of services
8.1. The Service publishes information about the cost of its services on the website obmenoff.cc.
8.2. The Service may unilaterally change Digital Asset exchange rates and fees at any time. The Service notifies Users of changes by posting the relevant information on the website in advance.
8.3. The Exchange Order placed by the User on the website obmenoff.cc states the exchange rate, the relevant Payment System’s transaction fee, the Service’s fee and the total amount of funds or electronic currency to be transferred.
8.4. The Service deducts its fee when carrying out the relevant transaction. The amount of the fee is stated in the Exchange Order, and the User confirms it on a page of the user interface when placing the Exchange Order.
9. Form of the Agreement
The Service and the User acknowledge that this Agreement governing use of the Service has the same legal effect as a written contract.
9.1. The Agreement is deemed concluded on the terms of the public offer, which the User accepts by submitting an Exchange Order.
9.2. The information displayed by the Service concerning the parameters and terms of the Exchange Order constitutes a public offer.
9.3. The actions by which the User completes creation of the Exchange Order and confirms the intention to use the Service on the terms of this Agreement, the AML Policy and the Exchange Order constitute acceptance of the public offer.
9.4. When creation of the Exchange Order is complete, the Service automatically records the date and time of acceptance and the parameters of the Exchange Order terms.
9.5. The Agreement takes effect when the User completes creation of the Exchange Order. The User may withdraw from the transaction before making payment.
10. Claims and disputes
The Provider accepts claims under this Agreement by email. The Customer sets out the substance of the claim in the email and sends it to the Provider using the contact details published on the website.
10.1. The Service may unilaterally amend the Agreement by publishing the amendments on the website. Amendments take effect upon publication unless a different effective date is specified separately.
10.2. If the User engages in suspicious conduct when placing an Exchange Order, the Service may suspend the relevant transaction pending clarification of the circumstances.
10.3. If the User transfers the source currency without placing an Exchange Order through the website’s user interface, the Service may refuse to carry out the exchange, purchase or sale. In this case, the funds may be refunded after deduction of the fee.
10.4. To facilitate completion of the transaction, the Service may inform the User about the progress of the exchange at the email address the User supplied.
10.5. Disputes and disagreements arising from the Agreement are resolved through negotiations initiated by a written communication from the User. Within 10 (ten) days, the Service must grant the relief sought or provide a reasoned refusal. If the dispute remains unresolved after 60 (sixty) days, either party may bring proceedings before a court in the place where the User is located.
11. Procedure for placing and executing Exchange Orders
11.1. To use the Service, the User must complete the electronic Exchange Order form on the website obmenoff.cc and supply all required information, including payment details, the exchange direction and the amount of Digital Assets.
11.2. By creating an Exchange Order, the User confirms having reviewed the exchange rate, fee, limits, execution times and other transaction parameters shown on the website.
11.3. An Exchange Order is deemed accepted for processing after the User has duly completed it and made payment. The system then automatically assigns the Exchange Order the status “Paid by Customer” or an equivalent status confirming payment in the Service’s interface.
11.4. The User must transfer funds or Digital Assets strictly in accordance with the details supplied by the Service and specified in the Exchange Order.
11.5. The Service begins executing the Exchange Order once the funds have actually been credited using the specified details and the relevant Payment System or blockchain network has confirmed the transaction.
11.6. The Service is not liable for delays arising from circumstances including the following.
- Congestion or slow processing on the blockchain network.
- Delays on the part of payment systems or banks.
- Errors made by the User when providing details.
- Technical failures on the part of third parties.
11.7. If the Service detects errors, suspicious activity, discrepancies in the information provided or a breach of the Offer, it may suspend execution of the Exchange Order pending clarification and/or require the User to provide additional information or supporting documents, or to undergo verification necessary to execute the Exchange Order.
11.8. An Exchange Order is deemed executed when the Digital Assets or funds are sent using the details specified by the User. After dispatch, the Service is not liable for what happens to the funds.
11.9. The User is fully responsible for the accuracy of the details and other information necessary to execute the Exchange Order. If an error occurs, the return or recovery of funds is not guaranteed.
12. Exchange transactions
12.1. Use of the Service for unlawful transfers or fraudulent acts is strictly prohibited. By entering into the Agreement, the User undertakes to comply with this requirement. The User bears criminal liability for fraudulent acts as provided by applicable law.
12.2. If automatic execution of the Exchange Order is impossible for reasons beyond the Service’s control, such as a loss of connectivity, insufficient funds or incorrect information supplied by the User, the funds are credited to the account within the following 24 (twenty-four) working hours or returned using the User’s details after deduction of the fees incurred.
12.3. To combat the laundering of proceeds of crime and the financing of terrorism, the exchange provider conducts AML checks on all incoming customer transactions. If a transaction under an Exchange Order is deemed high-risk, the exchange provider may temporarily suspend it for an AML check in accordance with FATF standards. Review of such Exchange Orders may take up to 72 (seventy-two) working hours and, in individual cases, longer.
12.4. The Service must, upon first request, provide information on the transfer of Digital Assets to law enforcement authorities, settlement system administrators and persons who have suffered from fraud established by the courts.
12.5. The User undertakes to refrain from interfering with the operation of the Service or damaging its software or hardware. The User also undertakes to provide accurate information required for the Service to perform all terms of the Agreement.
13. Risk warning
13.1. The User understands and accepts all risks associated with exchanging Digital Assets, including possible delays, exchange rate fluctuations, fees and the irreversibility of transactions.
13.2. The Service is not liable for losses arising from incorrect details, exchange rate changes or disruptions to the operation of Payment Systems.
13.3. Transactions carried out through the Service are final and cannot be cancelled except as expressly provided in the Agreement.
13.4. When placing an Exchange Order, the User must check the accuracy of the information entered and refrain from using the Service for purposes contrary to law.
14. Taxation
14.1. The Service does not act as the User’s tax agent or advise the User of tax obligations. The User independently pays all taxes required under the tax laws of the jurisdiction in which the User resides.
14.2. If government authorities require the Service to pay taxes on the User’s behalf or settle arrears arising from the User’s refusal to pay taxes, the User undertakes to reimburse the Service for all payments incurred in this connection.
15. Force majeure
15.1. The Service is released from liability for partial or total failure to perform its obligations due to force majeure. Such circumstances include, in particular, the following events.
- Disruptions to blockchain networks.
- Large-scale DDoS attacks.
- Power outages, natural disasters and military hostilities.
- Regulatory prohibitions and intervention by government authorities.
16. Refusal to assume or perform obligations
16.1. The Service may decline to enter into the Agreement or execute an Exchange Order without disclosing its reasons. This provision applies to all Users without exception.
17. Refusal to credit or refund funds
17.1. The Service is not liable for a refusal to credit or refund funds in the following cases.
- Errors in the details prevent funds from being credited.
- The receiving bank reviews the transfer.
- Third parties (financial or other institutions) delay disbursement.
- The User’s account is blocked at the request of a financial monitoring authority or another government or law enforcement authority.
- Funds are restricted or frozen under the rules of a bank or other financial institution.
- The funds are not credited or refunded at the User’s own initiative.
- Other regulatory or technical reasons beyond the Service’s control.
18. Suspension of service due to outstanding debt
18.1. If the Service receives verified information that the User owes a debt to affiliated or partner services, it may suspend processing of the User’s Exchange Orders, including payouts.
The User agrees that such information may be received from reliable third parties. If an outstanding debt is identified, the Service may take the actions listed below.
- Temporarily suspend execution of the Exchange Order.
- Notify the User of the outstanding debt.
- Refer the User to the relevant service to resolve the matter.
- Disclose the information necessary for identification strictly within the limits of the law and solely to resolve the matter.
The User consents to such processing and undertakes to resolve any financial disputes that arise independently.
19. Retention and processing of personal data
19.1. The User provides the Service with the personal data necessary for the provision of services. The Service undertakes to store them in encrypted form and to refrain from disclosing them to third parties except as provided in clause 12.4 of this Agreement or by law.
19.2. The Service may collect additional information about the User to the extent necessary to provide services and ensure transaction security. The Service keeps all information collected confidential and does not disclose it to third parties except as provided by law.
19.3. The Service may disclose personal data and information about completed transactions in the following cases.
- On the basis of a formal written request from an exchange, electronic settlement system or court.
- To law enforcement authorities investigating fraud or other violations.
- To the User to whom the data relate.
19.4. The Service retains data about the User and the User’s transactions in its database for 3 (three) months from execution of the User’s most recent Exchange Order. The Service may extend the retention period to comply with legal requirements or internal security policies.
19.5. The User has the following rights regarding personal data.
- To obtain information about the User’s personal data held by the Service.
- To require that such data be corrected or updated.
- Where necessary, to request deletion of data to the extent permitted by law and AML/KYC requirements.